Q: Do I need to bring cycle shoes?
A: Yes, if you have them! All of our bikes are compatible with SPD cleats, and we have a few compatible with Delta Look cleats as well. If you don't have cycle shoes, you may bring INDOOR gym shoes to wear. We also sell cycle shoes in the studio! Please leave your street shoes in the lobby, and do not wear them into the cycle room.
Q: What is the class cancellation policy?
A: If you are unable to attend your scheduled class, please cancel your enrollment at least 2 hours prior to the start of class. You can do this via your Classes page upon log-in, by emailing us at firstname.lastname@example.org or by calling the studio 907-644-8423. A $10 no-show fee or a class deduction (depending on series) may be applied if you don't cancel and no-show your class.
Q: What if I am running late to class?
A: Please try to arrive about 10 minutes prior to the start of class to get situated on your bike (at least 20 minutes if it is your first class). If you are not in the studio by the time of the scheduled class start, your spot may be given to a waitlisted member. For your safety, and to minimize disruption to other members, if you arrive more than 10 minutes late to a cycle class, you will not be permitted to enter the class.
Q: Is it possible to put my unlimited membership on hold?
A: Yes! You are able to freeze your membership once per calendar year, for up to one month! Please let us know via email at email@example.com
Q: Can my child come to the classes with me?
A: We love kids! As long as your child is 12 years of age or older, and at least 4'10" we'd love to have them join us for a class! There will be a minor consent form to be completed by a legal guardian. We cannot allow unsupervised children under the age of 18 to wait for you in the studio while you work out. This is unfortunately a liability that we cannot be responsible for.
Q: Do you have showers?
A: Yes! We have showers and we also provide toiletries and towels. Please be courteous of your neighbors and limit your shower time to no longer than 5 minutes.
Q: Do you offer a Military or Student Discount?
A: YES!!! Please contact the front desk or email us for more details!
Release of Liability
As a new member, you will need to complete our Waiver and Participation Release form before your first Cycle class. This can be reviewed & completed online when you create a log-in or in the studio before you attend your first class.